Returns & Exchanges.
The service of Rise & Shine Gear.
- Free Shipping over 99 euro. Order before 23:00 for same day shipping.
- Order before 23:00 for same day shipping.
- Customer Service till 23:59 (Europe). But yeah we sleep sometimes too.
- Best Shine for your money.
- 14 day period to send your product back.
- Product broken after the 14 days? Then you will have 2 years warranty on snow goggles frames.
I want to return or exchange my Rise & Shine products.
- Your item(s) should be sent back to us within 14 days after you’ve received the order. Returns outside this timeframe will not be accepted.
- Email to email@example.com and report us that you will return a product and please give us the track & trace (tracking code).
- Return your product(s) to our Shine Warehouse (Mijkenbroek 48, 4824 AC Breda, The Netherlands).
- When do you get your money back? We will transfer it back within 5 workdays after receiving.
How does the Return proces works?
Your item(s) should be sent back to us within 14 days after you’ve received the order.
- In order to return your product, please fill in our Return Form within 14 days after receiving your product(s). You can choose between a refund or an exchange. Print and include this form with your return shipping.
- All items should be returned in their original packaging. The boxes should be kept intact as they are considered part of the product.
- Deliver your package at your shipping partner of choice and pay for your return. We don’t refund international returns. Always keep your receipt.
- Email firstname.lastname@example.org the track & trace (tracking code).
- Returns outside the 14 day timeframe will not be accepted.
What can I expect from Rise & Shine Gear?
While requesting your return, you can choose between a refund or an exchange.
Want a refund? We will transfer it back within 5 workdays after receiving.
Want to exchange? If you would like to receive a different product, choose for a refund and order again at www.riseandshinegear.com. This may be sound stupid, but it is the fastest way.
My ordered products are not complete
If your products are not delivered completely like you ordered, please contact us by email. We will fix that as soon as possible of course. Sorry for the inconvenience. We are humans too.
Rise & Shine Gear Magazijn
4824 AC BREDA