FAQ customer service
This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.
SHIPPING & DELIVERY
WHAT ARE THE COSTS OF DELIVERY?
WHAT IS THE STATUS OF MY ORDERED PACKAGE?
WHAT IS THE DELIVERY TIME?
MY PACKAGE ISN'T DELIVERED YET, WHAT CAN I DO?
• Check your delivery adress if everything is correct
•.Check your mailbox, P.O. box or your postal office
• Check out if the package is at your neighbours
• Still no package? Contact our customer service
HOW CAN I PAY?
PAYMENT FAILED OR CANCELLED?
WILL I HAVE TO PAY INTERNATIONAL TAXES AND DUTIES?
RETURNS & EXCHANGES
WHAT IS THE RETURN AND EXCHANGE POLICY?
- Complimentary ground shipping within 1 to 7 business days
- In-store collection available within 1 to 7 business days
- Next-day and Express delivery options also available
- Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
- See the delivery FAQs for details on shipping methods, costs and delivery times
RECEIVED A DAMAGE ITEM?
HOW DOES THE RETURN PROCES WORK?
• All items should be returned in their original packaging. The boxes should be kept intact as they are considered part of the product.
• Deliver your package at your shipping partner of choice and pay for your return. We don’t refund international returns. Always keep your receipt.
• Email firstname.lastname@example.org the track & trace (tracking code).
• Returns outside the 14 day timeframe will not be accepted.
WHAT CAN I EXPECT FROM RISE & SHINE GEAR?
• Order before 23:00 for same day shipping.
• Customer Service till 23:59 (Europe). But yeah we sleep sometimes too.
• Best Shine for your money.
• 14 day period to send your product back.
• Product broken after the 14 days? Then you will have 1 year warranty on snow goggles frames.
HOW DO I ORDER?
HOW CAN I CHANGE OR CANCEL MY ORDER?
IS MY ORDER COMPLETED OR DID I PAY?
WHY WAS MY ORDER CANCELED?
DO YOUR SNOW GOGGLES HAVE SIZES?
SPECS AND WARRANTY
WHAT ARE THE SPECS OF THE R&S SNOW GOGGLES?
• Minimalistic Design
• Superior Panoramic View
• Super Lightweight frame
• Interchangeable magnetic lens system
• Helmet compatible
• Triple Layer Foam
• Anti-fog Ventilation
• Unisex model
Lens ski goggle:
• Interchangeable Lenses
• Spherical lens
• Double Poly-Carbonate
• Cat: 3
• UV-400 (100% UV-protection)
• Anti-Fog coating