FAQ Customer Service
SHIPPING & DELIVERY
WHAT ARE THE COSTS OF DELIVERY?
WHAT IS THE STATUS OF MY ORDERED PACKAGE?
WHAT IS THE DELIVERY TIME?
MY PACKAGE ISN'T DELIVERED YET, WHAT CAN I DO?
• Check your delivery adress if everything is correct
•.Check your mailbox, P.O. box or your postal office
• Check out if the package is at your neighbours
• Still no package? Contact our customer service
PAYMENT METHODS
HOW CAN I PAY?
PAYMENT FAILED OR CANCELLED?
WILL I HAVE TO PAY INTERNATIONAL TAXES AND DUTIES?
RETURNS & EXCHANGES
WHAT IS THE RETURN AND EXCHANGE POLICY?
RECEIVED A DAMAGE ITEM?
HOW DOES THE RETURN PROCES WORK?
• All items should be returned in their original packaging. The boxes should be kept intact as they are considered part of the product.
• Deliver your package at your shipping partner of choice and pay for your return. We don’t refund international returns. Always keep your receipt.
• Email info@riseandshinegear.com the track & trace (tracking code).
• Returns outside the 14 day timeframe will not be accepted.
WHAT CAN I EXPECT FROM RISE & SHINE GEAR?
• Order before 23:00 for same day shipping.
• Customer Service till 17:00 (Europe).
• Best Shine for your money.
• 30 day period to send your product back.
• Product broken after the 30 days? Then you will have 1 year warranty on snow goggles frames.
ORDER INFORMATION
HOW DO I ORDER?
HOW CAN I CHANGE OR CANCEL MY ORDER?
IS MY ORDER COMPLETED OR DID I PAY?
WHY WAS MY ORDER CANCELED?
DO YOUR SNOW GOGGLES HAVE SIZES?
SPECS & WARRANTY
WHAT ARE THE SPECS OF THE R&S SNOW GOGGLES?
• Minimalistic Design
• Superior Panoramic View
• Super Lightweight frame
• Interchangeable magnetic lens system
• Helmet compatible
• Triple Layer Foam
• Anti-fog Ventilation
• Unisex model
Lens ski goggle:
• Interchangeable Lenses
• Spherical lens
• Double Poly-Carbonate
• Lenses
• Cat: 3
• UV-400 (100% UV-protection)
• Anti-Fog coating
Extra:
• Pouch